Meeting the Right End-Customer Expectations in Fulfilment
september 24 | 16:00h - 17:00h
Customer expectations in fulfilment have never been higher. From same-day deliveries and real-time tracking to sustainable packaging and seamless returns, supply chains must balance speed, accuracy, and flexibility while remaining cost-efficient.
How do businesses ensure they meet the right expectations—those that drive customer satisfaction?
Register here for SCM Webinar Wednesday on September 24 and explore how companies align fulfilment strategies with customer demands while keeping costs under control.
A specialist in e-commerce logistics and fulfilment strategy discusses:
• Understanding end-customer expectations: What matters most—speed, convenience, sustainability, or customisation?
• Segmentation strategies: How to tailor fulfilment approaches to different customer profiles and sales channels.
• Balancing cost and service: Optimising last-mile delivery, inventory placement, and fulfilment networks.
This webinar is a must-watch for supply chain managers, e-commerce leaders and logistics professionals that want to enhance their fulfilment operations and customer experience. Whether you manage direct-to-consumer (DTC) shipments, retail replenishment, or complex B2B fulfilment, this session provides actionable insights to refine your strategy.
