E-Fulfilment Specialist at Rituals

Main purpose

Rituals exists over 15 years, still the e-commerce business is booming and growing. Our customers can reach Rituals.com throughout the EU, USA, and HK and we’re expanding!

As an E-fulfilment Specialist, you are responsible for coordinating the daily fulfilment operations of our global omnichannel orders. You will be focusing on giving the best customer experience and therefore are responsible for projects improving services. E-commerce is the fastest-growing line of business within Rituals. The person we seek is able to keep track on many things at the same time.

Your role

The E-fulfilment specialist controls the daily operations for our e-commerce warehouse locations and e-commerce carriers over the world, focusing on on time deliveries with excellent service. You are involved in projects on e-commerce supply chain related projects.

Think of examples like:

  • Expanding business in new markets by setting up new warehouses and logistic flows
  • Be more cost-efficient in markets
  • Find in growing markets local hero carriers to cooperate with
  • Use data of our Customer Service to improve performance
  • Roll out omni services in all countries

You are a key user for several IT systems (e.g. OMS, TMS). You support omnichannel stores with in-store picking or shipping-from-store. The base is to continuously signal improvement opportunities in the existing omnichannel supply chain processes to drive KPI performance up.

We are looking for someone who is eager to take that extra step in creating the perfect delivery proposition to our customers. Good is not enough, we want customers to be surprised by our service.

You report to the E-commerce Supply Chain Manager. Other than that, you collaborate with our Webshop team, Marketing, Planning, and Finance team. You are the first point of contact for our LSP’s, carriers, local fulfilment teams (US & HK) and our Customer Care team for e-commerce supply chain related questions.

You reach out to suppliers to collect relevant performance data and work together with Business Technology on further improvements of our Omnichannel tools.

Both internal and external stakeholder management is a huge part of your job.

Your ingredients

  • HBO/WO in Logistics or Business Administration
  • At least three years of work experience in a similar role
  • Logistics experience, worked with E-com warehouses and carriers.
  • Strong stakeholder and relationship management capabilities
  • Eager to learn, you are able to think out-of-the-box and curiosity to investigate and provide further continuous improvements to existing processes
  • Interest in Omnichannel / New Retail
  • You have an affinity with IT systems and will quickly master key systems such as ERP, OMS & TMS

We are Rituals

We’re not here to sell you beauty; we are here to make you feel good.” Raymond Cloosterman, CEO Rituals.

We are a global brand, established in Amsterdam, The Netherlands, in 2000. Our ambition is to grow sustainably and become – and remain – the number one global luxury brand in cosmetics. Today, Rituals operates in more than 807 stores, 2700 shop-in-shops across 33 countries throughout Europe, Asia, the Middle East and North and South America. Rituals is an omnichannel brand that operates within Retail, Wholesale, E-com and Travel Retail.

Our dream is to bring our philosophy of slowing down to different parts of the world and to create a global lifestyle movement.

In 2020 we had a great milestone, celebrating our 20th birthday. We celebrated this by opening the largest Rituals store in the world, our very first flagship store, House of Rituals. It spans 1700 square meters across 4 floors. Containing new exclusive collections, a restaurant and a mind and body spa.

Over the next 10 years we want to take the brand and company to the next level. This not only means opening more stores, but also involves building an even stronger community around our brand.

By joining Rituals, you’ll get to experience a strong culture and entrepreneurial spirit which empowers you to create your meaningful career. We care about the well-being of our staff, as much as we value the well-being of the planet. By passionately looking after both, we believe we can pave the way to a more sustainable world and take appropriate action to limit our footprint on Mother Earth. You’ll have a strong sense of purpose at Rituals. Our mission is to make people feel good and touch as many lives as possible. Independent of your role, you will create a positive impact on our daily business.

Become part of the Rituals family

If it’s you we’re looking for, please don’t hesitate and send in your application here. We’ll be in touch soon.

Acquisition is not appreciated.

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YOUR BODY. YOUR SOUL. YOUR RITUALS.