Customer Service Associate Marine & Export at LyondellBasell

Rotterdam, fulltime

Do you have a good understanding of customer fulfilment processes and operations procedures? Are you ready for the second step in your career? Are your familiar with Marine & Export shipments? Are you service minded as well as commercial? Do you want an independent role in a collaborative Customer Service team? Welcome to LyondellBasell!

This is LyondellBasell

LyondellBasell (NYSE: LYB) is one of the world’s largest plastics, chemical and refining companies and a member of the S&P 500. LyondellBasell ( manufactures products at 55 sites in 17 countries.  Our products and technologies are used to make items that improve the quality of life for people around the world including; packaging, electronics, automotive parts, home furnishings, construction materials and biofuels.

This is the role

As a Customer Service Associate within the Intermediate & Derivatives (I&D) Marine & Export team you manage the accurate and timely execution of the order fulfillment process for Marine & Export customers in Europe. You are the main point of contact for all customer related issues, you deliver highest quality service to these customers by handling customer requests in a timely and professional manner.  This encompasses order receipt, coordination of product and transport availability, timely delivery, shipping documents and customs, handling of customer complaints, up to and including invoicing.

You work proactively with other departments such as Marine Operations, Product Scheduling, Procurement, Credit, Quality, Sales and Marketing Managers, to ensure timely and accurate execution of these responsible tasks and provide as and when needed operational support to the CSR’s in a backup role. Lastly, you check and maintain the accuracy of Customer Master Data in the SAP system in liaison with the Master Data team.

This is who you are

Customer service is totally your thing, after all you are a good communicator. You know how to prioritize your work in an efficient way. Multitasking is your second nature and you have a pro-active and commercial mindset. Delivering a high quality of service is important to you and you provide this service with a precise eye to detail. You thrive in a multicultural environment and you have at least one signature dish to bring to our yearly Supply Chain International lunch.

This is what you bring

  • Minimum bachelor’s degree or a secondary vocational education
  • You are fluent in English written and verbal and basic knowledge of French is a nice to have
  • Previous experience (at least two or three years) in Marine & Export, Customer Service and/or Logistics is preferred
  • Familiar with INCOTERMS, shipping documentation, Letters of Credit and customs
  • Basic IT skills (Microsoft Outlook, Office Word/Excel), SAP is nice to have
  • You are eligible to work in the EU and you currently reside in the Netherlands

This is what we offer

We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialists in all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary package.


Would you like to apply? Send us your motivation and resume via this link. Please feel free to What’s App our Corporate Recruiter, Daniella Mahazri at +31-6-30 30 13 30 for any additional information.

Acquisition as a result of this vacancy is not appreciated.